Returns & Refunds

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return process

Pack your item

To return an item, please email customer service at to get a return code, so we can recognise the item when it arrives. After receiving a return code (usually 1 day), place the item securely in it’s original packaging and include your proof of purchase.

Send parcel

Please mail your return to the following address:

Jet Baby, 195-197 Whiteladies Rd, Bristol, BS8 2SB, United Kingdom.

Please note, you will be responsible for all return shipping charges (except faulty items returns). We strongly recommend that you use a trackable method to mail your return.

Take refund

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take few days to appear on your credit card statement, depending on your bank or credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

  • Used items
  • Non-faulty items with opened original packaging
  • Personalised items
  • Individual items from gift sets
  • Gift cards

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any additional questions concerning our return policy, please contact us at:

  • Monday to Friday: 10am to 6pm
  • 0 7493 793 383